Discover
Understand the workflow, systems, people, ownership, controls and exceptions.
How It Works
Rivenhall does not begin by reproducing a broken process in software. First understand it, then simplify it, then automate only the appropriate components.
Understand the workflow, systems, people, ownership, controls and exceptions.
Measure frequency, volume, manual effort, delays, errors and the economic opportunity.
Simplify the process, define the future state and retain human judgement where it belongs.
Implement the workflow and test expected, exceptional and failure paths.
Confirm access, approvals, evidence, documentation, ownership and fallback processes.
Monitor operation, resolve issues and adapt the workflow as requirements change.
From decision to operation
01
Discover, quantify and design establish whether an implementation is justified.
02
Build and control turn the agreed design into a tested, documented workflow.
03
Improve continues after go-live through monitoring, maintenance and controlled change.
Shared responsibility
Rivenhall leads the analysis and delivery. The client retains ownership of policy, materiality, approvals and acceptance.
A named process owner and clear intended outcome
Representative inputs, outputs and operating data
Agreement on material decisions and approval points
Appropriate system access for controlled testing
User acceptance before deployment
Named ownership after go-live
A defined first engagement
Start with a defined Diagnostic to understand the work, quantify the opportunity and decide whether automation makes commercial sense.